At TIMBER RIDGE, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we offer a hassle-free return policy for a full refund within 30 days of purchase.
What can be returned?
- Unused items
- Items in their original packaging
- Items purchased directly from TIMBER RIDGE (returns for items purchased from authorized dealers will be subject to their policy)
How to return an item:
- Contact us: Initiate your return by emailing us at [email address removed]. Please include your order number and a photo of the item in its original condition.
- Wait for approval: Our customer service team will review your request and respond within 24-48 hours with further instructions.
- Return the item: Once your return is approved, you’ll receive a prepaid return shipping label via email. Print the label, attach it to your package, and return it to us using the provided carrier.
- Receive your refund: Upon receiving your returned item, we’ll initiate a full refund within 24 hours. You can track your return using the tracking number on the return label.
Need a Quick Exchange?
We understand that sometimes you might need to exchange an item for a different size or color. While we don’t offer a formal exchange policy, we’re happy to consider your request on a case-by-case basis. Please contact us with your detailed request, and our customer service team will do their best to assist you.
Additional notes:
- We are unable to process returns for items shipped internationally.
- Shipping costs for returned items will be covered by TIMBER RIDGE through the prepaid return label we provide.
- It’s important to note that processing times for returns may vary depending on your location.
We hope this information makes returning your items easy and convenient. If you have any questions, please don’t hesitate to contact us!